| This page is here to support you if you are having trouble accessing your membership. Which of the following applies to you? |
| I have forgotten my password, please resend it to me. |
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| Please enter your email address and then click submit. We will resend your password. |
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| Note: You will not receive our email if you are blocking email from unknown senders. |
| Also, due to the high amount of traffic on Adopted.com, you may find that our message has ended up in your spam folder. |
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| I have a different issue. |
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| Okay thanks. Which of these describes the issue you are experiencing? |
| I did not receive my verification email. |
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| Please enter your email address and then click submit. We will resend your verification. |
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| Note: You will not receive our email if you are blocking email from unknown senders. |
| Also, due to the high amount of traffic on Adopted.com, you may find that our message has ended up in your spam folder. |
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| I cannot remember the email address I signed up with. |
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| I no longer have access to the email address I signed up with. |
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| Alright. Do you recall your member name? |
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No |
| Okay. Do you have, or have you ever had, a paid subscription to Adopted.com? |
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Regretfully, you don't have enough information to locate your prior membership.
Please click below to create a new membership. |
| Click Here to Get Started |
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| Is/was your subscription paid through PayPal? |
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| Having lost your login information makes things a little complicated, but we can totally get you logged in within just a few minutes. Bear with us through the process to find your lost information.... |
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Please log in to your PayPal account, click on Profile, then My Money, then Update under Pre-Approved Payments.
When you see the list, filter the status by Active, and click Go. There you will see all of your active pre-approved payments. Locate Adopted.com and click on it under the Merchant column. A page will come up giving the details of your subscription.
At the top you will have either a Billing ID (starting with a B) or a Subscription ID (starting with an S). Enter it below, so we can find you in our system! |
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| Please enter your name EXACTLY as it appears on your credit card, as well as the last four digits of the card: |
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| We have located your membership! Please enter a new email and password: |
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| We have located your membership! Please enter a new email and password: |
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